Get in Touch With Us
Got a question about something you read on orrsafety.com, spotted an error, or want to flag a change at one of the sweepstakes casinos we cover? This page explains how to reach us, what we can help with, and what we cannot.
How to Reach Our Team
Email is the best way to contact us. Send your message to [email protected] and we will read it in full before replying. We aim to respond within two working days, though enquiries that need extra research — such as checking a state eligibility list or a redemption threshold — can take a little longer.
Include as much detail as you can. If your question relates to a specific platform such as Spinblitz, Crown Coins, Lone Star, or any other operator listed on this site, tell us which one, and what you were looking at when the question came up. That helps us give you a useful answer rather than a generic one.
What We Can Help With
- General questions about sweepstakes casinos — How the Gold Coins and Sweepstakes Coins model works, what "no purchase necessary" means in practice, or how our editorial ratings are put together.
- Corrections and updates — Sweepstakes casino terms change often. Welcome offers, eligible states, and redemption processes can shift with little notice. If you notice something on our site that looks outdated, let us know and we will check it against the operator's current terms.
- Feedback on our coverage — If you think we have missed something relevant to fast payouts, redemption speed, or a platform's terms, we want to hear it. Reader input genuinely shapes what we update and prioritise.
- Suggestions for future content — If there is a sweepstakes or social casino topic you would like to see covered in more depth, such as identity verification steps or state-by-state availability, tell us.
What We Cannot Help With
We are an independent research and comparison resource, not a casino operator, payment processor, or customer support desk for any of the platforms we cover. That means we cannot:
- Access, verify, or make changes to your account on any sweepstakes casino site.
- Process, expedite, or check the status of a redemption request.
- Confirm your personal eligibility to play in your state, or offer legal advice about sweepstakes law where you live.
- Refund, reverse, or dispute a purchase of Gold Coins or a redemption you made with an operator.
For any of the above, contact the operator directly through the support channel listed on their own site — usually found in their help centre or account settings. If your enquiry relates to a subscription, billing, or account issue with this website itself, look for a support or help link on the app or service you used to reach us, since that is where those requests are handled.
Before You Write to Us About a Specific Casino
A few things are worth checking first, since they answer most of the questions we receive:
- Eligible states and age requirements are usually listed in the operator's terms and conditions page, and they do change.
- Redemption minimums, identity verification requirements, and processing timeframes are set by each operator, not by us — we report what is published, but the operator's current terms always take precedence.
- Sweepstakes casinos are not licensed or regulated the same way as real-money online casinos, and availability varies by state. If you are unsure whether a platform serves your state, the operator's own eligibility page is the most current source.
If you are still deciding where to play, our comparison of the best non-GamStop casinos may also be a useful starting point, alongside the rankings on this site.
A Note on Accuracy
We fact-check the information on this site against operator terms as of 2026, but promotions, eligible states, and redemption rules can change without notice. If something we published no longer matches what an operator offers, tell us — we would rather correct it than leave it stale. We do not use automated replies in place of an actual response, and messages are read by a real person before anyone gets back to you.
Thank you for taking the time to reach out. Whether it is a correction, a question, or general feedback, we read every message that comes through.